Privacy Policy
How Pauly handles the information shared through the platform.
This Privacy Policy explains what information Pauly collects, how it is used, and when it may be shared in order to operate the service.
Last updated: March 14, 2026
Information we collect
- Account information such as email address, profile details, and account role.
- Job request information such as descriptions, addresses, photos, urgency, and preferences.
- Messages, quotes, and status updates exchanged through the platform.
- Technical and security information needed to authenticate users and keep the service running.
How we use information
- To create and maintain user accounts.
- To route homeowner requests to the appropriate contractor workflow.
- To support quotes, communication, and job tracking.
- To improve reliability, security, and the overall user experience.
When information may be shared
- With the homeowner and contractor involved in a request so the job can be reviewed and fulfilled.
- With service providers who help operate the app, such as hosting, authentication, storage, and database vendors.
- When required to comply with law, protect users, prevent fraud, or enforce platform rules.
Storage and retention
Information is stored for as long as reasonably necessary to operate the service, maintain records, resolve disputes, prevent abuse, and satisfy legal obligations. Photos and job-related records may remain associated with a request while that request is active or historically relevant.
Your choices
You may choose not to provide optional information, but some fields are required for job requests, quotes, and account access to function correctly. Continued use of the service after updates to this policy means the revised policy will apply going forward.